•Monitor and report sales pipeline and the performance of the portfolio.
•Lead and support customer satisfaction reviews and identify and cascade any major challenges and concerns related to the account, follow-up with the findings and ensure that related improvement activities are executed.
•Pro-actively stay up to date with industry and market trends and best practices as well as CCL products, services, and processes to remain relevant towards customers and prospects.
•Be responsible for the accuracy of the CRM related to the assigned key accounts.
•Support resolving critical invoicing claims and follow up critical accounts’ receivables in close cooperation with Finance to ensure timely payment and solution.
•Support for and drive new business Opportunities beyond assigned key accounts when required.
| What you’ll need to be successful | •Deep understanding of CCL’s Technology to facilitate your Key Account’s better usage of available functionality. •10+ years consistent success within the 3PL/4PL Logistics sector growing and maintaining key accounts. •Value creation - ability to leverages the interests of customers, suppliers and the Company to maximize value. •Commercially focused with the ability to demonstrate contribution to growth and while protecting profit. •Customer centric/Relationship building - gains customer insight and influencing others to take appropriate action. •Project planning to ensure increased productivity and consistency. •Organized, focused and driven to achieve results. •Brilliant Communication Skills. •Leads, motivates and drives team success. |