Service Manager – UK & Ireland & Nordics (Technical Customer Support)

Service Manager – UK & Ireland & Nordics

*we do not sponsor Visa for this position

*business travel may take up approximately 25% of the time in this role

We’re looking for a proven people leader to take charge of our technical service operations across the UK, Ireland, and the Nordics. This role is ideal for someone who thrives on driving change, improving performance, and leading teams through transformation.

What You’ll Do

• Lead and develop a regional field service team, ensuring high performance and growth.
• Manage distributors and service providers
• Drive operational excellence, manage resources, and improve service delivery.
• Collaborate with sales teams and customers to resolve issues and enhance satisfaction.
• Own regional KPIs, budgets, and reporting to meet business targets.
• Ensure compliance with regulatory and quality standards.
• Grow the Technical Service Business
• Champion continuous improvement and innovation in service processes.

What We’re Looking For

• At least 8 years of leadership experience, including 5+ in customer service.
• Strong track record as a people manager and change agent.
• Experience in field service operations, ideally in medical devices.
• Skilled in coaching, planning, and problem-solving.
• Familiar with regulatory environments (FDA, ISO) and project management.

Preferred

• Background in medical devices or healthcare service.
• Experience managing remote teams and service operations.
• Very comfortable with Microsoft Office (excel in particular), Business Intelligence and AI tools
• Bachelor’s Degree or higher education