Senior Liability Handler

To supervise the technical claims handling within a Unit of Broadspire by Crawford company and manage a portfolio of complex/and/or high value claims

• Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.
• Manage personal portfolio of claims.
• Ensure reserves are regularly reviewed and accurate.
• Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.
• Authorise payment requests in accordance with authority levels.
• Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
• To provide input to the Team Manager on appraisals from a technical file handling perspective
• Highlight training needs and effectively plan and action delivery of training/mentoring.
• Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
• Participate in Client interaction and supplier management where directed

• Supervise technical performance
• Conduct technical audits of handler’s work
• Recognises and works as one team
• Commits to team decisions
• Works collaboratively with others to achieve individual and team objectives
• Shares information, knowledge & experience freely with others
• Enjoys work and has a positive impact on others
• Builds and maintains positive relationships within and across the team

Essential

• Demonstrate appropriate levels of technical claims handling capability/knowledge
• Ability to train staff on technical aspects and act as a Mentor
• Excellent attention to detail
• Experience of Fraud awareness

Desirable

• Progress towards relevant professional qualification
• Quality driven technical cross class claims experience.
• Pro-active and assertive claims handling approach
• Team focused – working with colleagues throughout the business to achieve a common goal.
• Ability to train and mentor staff including participation in internal case conferences
• Responsiveness to change and change management
• Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
• Ability to interact with clients at all levels including operational staff, legal departments, insurers and captives.
• Ability to work as an individual and as part of a team
• Attention to detail and accuracy
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Excellent customer service, communication and organisational skills
• Able to co-ordinate a variety of actions concurrently
• Team player
• A level of flexibility
• Desire to achieve quality results
• Supervise technical performance
• Conduct technical audits of handler’s work